At Boot Shoes Store, we want you to be completely satisfied with your purchase of our premium footwear, whether you’re shopping for stylish All White Styles, performance Basketball Shoes, or rugged Combat Boots. If you’re not happy with your order, we offer a straightforward returns and exchanges process for most items.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original condition with tags attached and original packaging included.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following products:

  • Flip Flops (all styles)
  • BOGO Free promotional items marked as final sale

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Boot Shoes Store purchase:

  1. Contact our customer service within 15 days of delivery at [email protected] with your order number and return request
  2. Complete the Return Request Form (template provided below)
  3. Pack your items securely in the original packaging with all tags attached
  4. Ship your return to our warehouse at:
    Boot Shoes Store Returns
    599 Maple Avenue
    Stockton, US 95204

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Boot Shoes Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number] purchased on [Purchase Date]. Details: – Product Name: [Product Name, e.g., “Chukka Boots in Brown”] – Size: [Size] – Reason for return: [Reason – e.g., “Incorrect size”, “Changed mind”, etc.] – Preferred resolution: [Refund/Exchange for [Product Name & Size]] Please advise on next steps and provide the return authorization if required. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Shipping Your Return

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For exchanges, standard shipping fees will apply to resend the new items unless you qualify for free shipping on orders over $50.

Refund Processing

Once we receive and inspect your return:

  • Refund Timing: Refunds will be processed within 3-5 business days after we receive your return
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchange Policy

We’re happy to exchange your items for a different size or style (subject to availability). To process an exchange:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify your preferred replacement item
  3. Once we receive your return, we’ll ship the replacement item

For fastest service when exchanging time-sensitive items like our seasonal Boots Under $50 collection or limited edition Black & White styles, please mention “URGENT EXCHANGE” in your email subject line.

Damaged or Defective Items

If you receive a damaged or defective item (such as Canvas shoes with manufacturing flaws or Dress Shoes with quality issues):

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll provide a prepaid return label and expedite your replacement

Still Have Questions?

Our customer service team is here to help with any questions about returns for your Athletic & Sneakers, Boat shoes, or any other footwear from our collections. Contact us at [email protected] and we’ll respond within 24 hours.