At Boot Shoes Store, we’re committed to providing premium footwear with exceptional service. Whether you’re shopping for our stylish All White Styles, performance Basketball Shoes, or rugged Combat Boots, we want your experience to be seamless from checkout to delivery.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times are estimates and may vary due to customs processing or other factors beyond our control. Some remote areas may experience longer delivery times.

Returns & Exchanges

We want you to love your Boot Shoes Store purchase. If you’re not completely satisfied, you may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange.

Non-Returnable Items

For hygiene and promotional reasons, we cannot accept returns on:

  • All Flip Flops (all styles)
  • BOGO Free promotional items marked as final sale

Return Process

Follow these simple steps to return or exchange your items:

  1. Contact our customer service within 15 days of delivery at [email protected] with your order number and return request
  2. Complete the Return Request Form (template provided below)
  3. Pack your items securely in the original packaging with all tags attached
  4. Ship your return to our warehouse at:
    Boot Shoes Store Returns
    599 Maple Avenue
    Stockton, US 95204

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Boot Shoes Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number] purchased on [Purchase Date].

Details:

  • Product Name: [Product Name, e.g., “Chukka Boots in Brown”]
  • Size: [Size]
  • Reason for return: [Reason – e.g., “Incorrect size”, “Changed mind”, etc.]
  • Preferred resolution: [Refund/Exchange for [Product Name & Size]]

Please advise on next steps and provide the return authorization if required.

Best regards,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Shipping Your Return

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For exchanges, standard shipping fees will apply to resend the new items unless you qualify for free shipping on orders over $50.

Refund Processing

Once we receive and inspect your return:

  • Refund Timing: Processed within 3-5 business days after we receive your return
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchange Policy

We’re happy to exchange your items for a different size or style (subject to availability). To process an exchange:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify your preferred replacement item
  3. Once we receive your return, we’ll ship the replacement item

Pro Tip: For fastest service when exchanging time-sensitive items like our seasonal Boots Under $50 collection or limited edition Black & White styles, please mention “URGENT EXCHANGE” in your email subject line.

Damaged or Defective Items

If you receive a damaged or defective item (such as Canvas shoes with manufacturing flaws or Dress Shoes with quality issues):

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll provide a prepaid return label and expedite your replacement

Need Help?

Our customer service team is here to assist with any questions about returns for your Athletic & Sneakers, Boat shoes, or any other footwear from our collections. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for choosing Boot Shoes Store for your footwear needs!